NPS Commercial Services

Service Standards, Periodic Evaluations, and Annual Overall Ratings for Concessioners

The National Park Service Commercial Services Program will be presenting a program chat on standards. evaluations and ratings at 3:00 p.m. (ET) on Wednesday, October 18, 2017.

The chat will be presented by Kurt Rausch and Kat Berry, Commercial Services WASO - Contract Management.

The chat will present guidance for concessioners on the updated service standards, periodic evaluations, and annual overall ratings. The objectives of the chat are:

  • Provide guidance on the updated service standards and classifications
  • Review the new periodic evaluation workbooks, including scoring
  • Provide guidance on updated program standards and administrative compliance
  • Review the updated AOR workbook

Please plan one to two hours for this chat. Download the presentation. (PDF 574 KB)

To join the conference session:

  • Call in phone number: 888-455-4263
  • Participant Passcode: 1891929
  • Question and Answer session will follow the presentation.